HokuApps lets you Integrate disparate, loosely integrated technology ecosystems and processes:
Leverage new technologies such as network virtualization by enabling strong collaboration with vertical industries and internet platforms
Quickly enable new business models and address customer experience
Integrate manufacturers, aggregators, distributors, OEMs on a single unified communication platform
Expand revenue sources beyond connectivity by leveraging IoT, digital services and entirely new models of digital communication
Mobilize Your Field Services
HokuApps field services platform has everything you need to mobilize your field services:
Access to updated customer, product, and service request information to ensure speedy resolution
Updated real-time Schedule enables agents to respond quickly to last minute changes
Empower agents to view parts on hand, order new parts and replenish parts based on actual inventory levels
Speed Billing Cycles by allowing agents to record expendables on the go
Deliver World Class Customer Experience
Transition from “Customer Service” to “Customer Experience”
Design customer touch points within and across channels to deliver the most appropriate experience
Bundle digitally enabled products and services into an integrated solution
Ensure multi-channel customer service
Govern customer interactions by analyzing journeys, segmentation and personalized communication
Educate customers, improve satisfaction, lower costs and ensure omni-channel experience
Build a Unified Customer Centric Data Model
Enable yourself by leveraging our low-code platform which will provide you a comprehensive overview of your customer's needs. Transform to a business which operates by keeping your customers at the center.
Customer Information and Billing
Adopt the HokuApps platform to build robust information and billing operations across the entire value chain:
Integrate disparate systems with self service capabilities to ensure multi-channel information availability
Web-based invoicing software that will aid you to make awesome invoices, spontaneously send out reminders for payment and get paid online swiftly.
Educate customers, share insights on usage patterns, make expense management effortless and fun!
Foster collaboration across departments to harness collective intelligence, best practices, and insights
Enhance understanding of customer needs and deliver near-flawless sales experiences that exceed expectations
Digitalize operations by integrating field-force planning and scheduling
Security and Risk Management
Ensure Identity and access management by gaining control of users, access and development
Identify IT security vulnerabilities to help mitigate business risk
Assess risk automatically through self-optimizing processes based on trends, past security data breaches, major attacks and new vulnerability
Enhance security with robust gap assessments, readiness reviews and remediation reports Address evolving regulatory requirements quickly and help protect your business from growing threats
